Pharmacy Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General Introduction Information of the Course

Course Code:

PHS204

Course Title:

Communication in Pharmacy Services

Course Semester:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
2	0	2	2

Language of instruction:

Course Prerequisites:

Does the Course Require Work Experience?:

Type of course:

Necessary

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. Seren EDE PAZARBAŞI

Course Lecturer(s):

Öğr.Gör. Seren EDE PAZARBAŞI

Course Assistants:

Course Objectives and Content

Course Objectives:

By defining the concept and importance of communication it is to provide the development of speaking and listening skills so that the technician can inform both the patient and the environment with correct and understandable expressions.

Course Content:

Definition, importance and types of communications, communication elements, perceptual differences, non-verbal communication and body language, listening skills, speaking skills, interpersonal relations, group communications, skills to cope with conflict situations, bargaining, problem solving in the groups, persuasion concepts, successful persuasion methods, the importance of persuasion in social life, nonverbal communication and persuasion.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
1) Successfully communicate with the pharmacist.
2) Successfully communicate with the patient.
3) Informs the patient with correct and understandable expressions.
3 - Competences
Communication and Social Competence
Learning Competence
1) Develops speaking and listening skills.
Field Specific Competence
1) Can communicate with medical representatives.
Competence to Work Independently and Take Responsibility

Course Weekly Plan

Week	Subject	Related Preparation
1)	Communication concept-general information	Lecturer notes
2)	The Importance, Objectives, and Principles of Communication	Lecturer notes
3)	Communication Processes	Lecturer notes
4)	Types of Communication: Verbal Communication	Lecturer notes
5)	Non-Verbal Communication	Lecturer notes
6)	Body Language	Lecturer notes
7)	Written Communication	Lecturer notes
8)	Midterm exam	Lecturer notes
9)	Intergroup communication	Lecturer notes
10)	Group Communication & Organizational Communication	Lecturer notes
11)	Speaking Skills	Lecturer notes
12)	Persuasion methods	Lecturer notes
13)	The importance of persuasion in society	Lecturer notes
14)	Communication in healthcare	Lecturer notes
15)	Communication in healthcare	Lecturer notes
16)	Final exam	Lecturer notes

Sources

Course Notes / Textbooks:	Öğretim üyesi ders notları / Lecturer notes
References:	İletişim Becerileri, Prof. Dr. Demet Gürüz, Ayşen Temel Eğinli Hastalarla İletişim, Yasin Bulduklu

Relationship Between Course and Program Learning Outcomes

Course Learning Outcomes	1	2	5	3	4
Program Outcomes
1) They acquire fundamental, up-to-date, and practical knowledge related to their profession.
2) They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
3) Keeps up with current developments and applications in their profession and uses them effectively.
4) Effectively uses information technologies (software, programs, animation, etc.) related to their profession.
5) Possesses the ability to independently evaluate professional problems and issues using an analytical and critical approach and to propose solutions.
6) They can effectively communicate their thoughts in writing and verbally at the level of knowledge and skills, expressing themselves in a clear manner.
7) Follows developments in their field using a foreign language and communicates with colleagues.
8) They are aware of career management and lifelong learning issues.
9) Possesses social, scientific, cultural, and ethical values in the stages of collecting, applying, and disseminating data related to their field.
10) Knows pharmaceutical raw materials, drug forms, and professional terminology.
11) Possesses knowledge and skills related to the procurement, stock management, storage, and presentation of prescription and over-the-counter drugs, medical products, cosmetic products, medical supplies, and other health-related products.
12) Prepares medications under the supervision of a specialist and provides information on their use.
13) They take responsibility as a team member to solve complex and unforeseen problems encountered in applications related to their field.

Relationship Between Course and Learning Outcome

No Effect	1 Lowest	2 Low	3 Medium	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	They acquire fundamental, up-to-date, and practical knowledge related to their profession.
2)	They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
3)	Keeps up with current developments and applications in their profession and uses them effectively.
4)	Effectively uses information technologies (software, programs, animation, etc.) related to their profession.
5)	Possesses the ability to independently evaluate professional problems and issues using an analytical and critical approach and to propose solutions.
6)	They can effectively communicate their thoughts in writing and verbally at the level of knowledge and skills, expressing themselves in a clear manner.	5
7)	Follows developments in their field using a foreign language and communicates with colleagues.
8)	They are aware of career management and lifelong learning issues.
9)	Possesses social, scientific, cultural, and ethical values in the stages of collecting, applying, and disseminating data related to their field.	3
10)	Knows pharmaceutical raw materials, drug forms, and professional terminology.
11)	Possesses knowledge and skills related to the procurement, stock management, storage, and presentation of prescription and over-the-counter drugs, medical products, cosmetic products, medical supplies, and other health-related products.
12)	Prepares medications under the supervision of a specialist and provides information on their use.	4
13)	They take responsibility as a team member to solve complex and unforeseen problems encountered in applications related to their field.	3

Learning Activities and Teaching Methods

Lecture
Course
Question-and-Answer / Discussion
Örnek olay çalışması

Assessment and Evaluation Methods and Criteria

Written Exam (open-ended questions, multiple-choice, true/false, matching, fill-in-the-blanks, ordering)
Sözlü sınav
Örnek olay sunma

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 50
Final	1	% 50
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
Total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Study Hours Out of Class	15	2	30
Midterms	1	1	1
Final	1	1	1
Total Workload			60