Pharmacy Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General Introduction Information of the Course

Course Code:

PHS204

Ders İsmi:

Communication in Pharmacy Services

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
2	0	2	2

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Necessary

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. Seren EDE PAZARBAŞI

Course Lecturer(s):

Course Assistants:

Course Objectives and Content

Course Objectives:

By defining the concept and importance of communication it is to provide the development of speaking and listening skills so that the technician can inform both the patient and the environment with correct and understandable expressions.

Course Content:

Definition, importance and types of communications, communication elements, perceptual differences, non-verbal communication and body language, listening skills, speaking skills, interpersonal relations, group communications, skills to cope with conflict situations, bargaining, problem solving in the groups, persuasion concepts, successful persuasion methods, the importance of persuasion in social life, nonverbal communication and persuasion.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
1) Successfully communicate with the pharmacist.
2) Successfully communicate with the patient.
3) Informs the patient with correct and understandable expressions.
3 - Competences
Communication and Social Competence
Learning Competence
1) Develops speaking and listening skills.
Field Specific Competence
1) Can communicate with medical representatives.
Competence to Work Independently and Take Responsibility

Course Weekly Plan

Week	Subject	Related Preparation
1)	Communication concept-general information	Lecturer notes
2)	Communication tools	Lecturer notes
3)	The importance and rules of communication	Lecturer notes
4)	Non-verbal communication	Lecturer notes
5)	Body language	Lecturer notes
6)	Listening skills	Lecturer notes
7)	Speaking skills	Lecturer notes
8)	Midterm exam	Lecturer notes
9)	Intergroup communication	Lecturer notes
10)	Problem solving in groups	Lecturer notes
11)	Methods of coping in conflict situations	Lecturer notes
12)	Persuasion methods	Lecturer notes
13)	The importance of persuasion in society	Lecturer notes
14)	Consequences of miscommunication	Lecturer notes
15)	Communication in healthcare	Lecturer notes
16)	Final exam	Lecturer notes

Sources

Course Notes / Textbooks:	Öğretim üyesi ders notları / Lecturer notes
References:	İletişim Becerileri, Prof. Dr. Demet Gürüz, Ayşen Temel Eğinli Hastalarla İletişim, Yasin Bulduklu

Relationship Between Course and Program Learning Outcomes

Course Learning Outcomes	1	2	5	3	4
Program Outcomes
1) Know professional terminology.
2) Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.
3) Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.
4) Able to complete prescription reading, preparation and presentation.
5) Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.
6) Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7) Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8) Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9) Knows computer usage, recipe entry systems and computer-assisted applications.
10) Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11) Learn how to work together, gain the tendency to take responsibilities and duties as a team member.
12) Gain awareness of lifelong learning and manage personal and social learning.
13) Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14) Knows the drugs, medical equipment and antidotes used in emergency situations.
15) Can prepare magistral preparation.
16) Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Relationship Between Course and Learning Outcome

No Effect	1 Lowest	2 Low	3 Medium	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Know professional terminology.	3
2)	Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.	4
3)	Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.	4
4)	Able to complete prescription reading, preparation and presentation.	3
5)	Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.	5
6)	Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7)	Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8)	Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9)	Knows computer usage, recipe entry systems and computer-assisted applications.
10)	Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11)	Learn how to work together, gain the tendency to take responsibilities and duties as a team member.	3
12)	Gain awareness of lifelong learning and manage personal and social learning.
13)	Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14)	Knows the drugs, medical equipment and antidotes used in emergency situations.
15)	Can prepare magistral preparation.
16)	Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Learning Activities and Teaching Methods

Anlatım
Course
Soru cevap/ Tartışma
Örnek olay çalışması

Assessment and Evaluation Methods and Criteria

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)
Sözlü sınav
Örnek olay sunma

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 50
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	14	28
Study Hours Out of Class	14	28
Midterms	1	2
Final	1	2
Total Workload		60