Pharmacy Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General Introduction Information of the Course

Course Code:

VSHS104

Course Title:

Communication Skills

Course Semester:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
2	0	2	3

Language of instruction:

Course Prerequisites:

Does the Course Require Work Experience?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi Hale ÖKSÜZ ÜÇKAYABAŞI

Course Lecturer(s):

Assoc. Prof. Aysun EYREK KESKİN
Öğr.Gör. Hüsna GÜZEL
Öğr.Gör. Büşra ÜNLÜSOY
Dr.Öğr.Üyesi Hale ÖKSÜZ ÜÇKAYABAŞI

Course Assistants:

Course Objectives and Content

Course Objectives:	This course aims to provides the students of the Vocational School of Health Services with the skills of effective communication with patients-patient' parents and their colleagues when they start their profession life.
Course Content:	The basic concepts of communication, communication processes, features of communication, types of communication, interpersonal communication, public and organizational communication, communication in the healthcare sector, the communicating with patients-patient's parents, communicating with patients with special health, conflict and stress management.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) In this course, students define and classify fundamental communication concepts.
2) It analyzes the elements of the communication process and explains them with examples.
2 - Skills
Cognitive - Practical
1) It compares effective communication processes and selects appropriate communication methods.
2) They analyze stressors that arise in specific situations, compare appropriate solutions, and implement stress management strategies.
3 - Competences
Communication and Social Competence
1) They apply effective communication techniques with patients and their relatives.
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Course Weekly Plan

Week	Subject	Related Preparation
1)	What is Communication? Why do People Communicate? Conceptual Introduction to Communication	Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi
2)	Elements and Process of Communication Phenomenon (Source-Message-Channel-Receiver)	Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi. Erol Mutlu, “İletişim Sözlüğü”, Ütopya Yayınevi.
3)	Types of Communication: Verbal & Visual Communication	John Fiske, “İletişim Çalışmalarına Giriş”, Pharmakon Kitap
4)	Written Communication	Course textbook
5)	Body Language	Course textbook
6)	Group & Organizational Communication	Course textbook
7)	Health Communication Concepts and Terms	Course Textbook
8)	Midterm exam
9)	Basic Approaches in Health Communication	Course Textbook
10)	Communicating with Patients	Gülşen Terakye, “Hemşirelikte İletişim ve Hasta Hemşire İlişkileri”, Sağlık Bak. Yayın. Atilla Altıntaş, “Hasta Hakları ve Etkili İletişim”. Tıbbi Sosyal Hizmet Dergisi, 3, s. 6.17. Atilla, Gaye, Oksay, Aygen ve Erdem, Ramazan. "Hekim-Hasta İletişimi Üzerine Nitel Bir Ön Ça-lışma". İstanbul Üniversitesi İletişim Fakültesi Dergisi, 43: 23-37.Yasin Bulduklu. Hastalarla İletişim. Konya: Çizgi Kitabevi
10)	Communication with Patient Relatives	B. Solmaz & Ö. Duğan. Sağlık Çalışanı ile Hasta ve Yakınları Arasında Yaşanan Şiddetin Nedenle-rinden İletişim Üzerine Bir inceleme. AİBÜ Sosyal Bilimler Enstitüsü Dergisi, 2018, Vol:18, Year:18, No: 2, pp.185-206
11)	Communication and Special Situations	Course textbook
12)	Effective Communication Between Healthcare Professionals	Course textbook
13)	Stress Management and Conflict Resolution	Course textbook
14)	Ethics in Health Communication	Course Textbook
15)	An overwiev	Course textbook
16)	Final exam

Sources

Course Notes / Textbooks:

• John Fiske, “İletişim Çalışmalarına Giriş”, Pharmakon Kitap
• Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi
• Erol Mutlu, “İletişim Sözlüğü”, Ütopya Yayınevi
• Gülşen Terakye, “Hemşirelikte İletişim ve Hasta Hemşire İlişkileri”, Sağlık Bak. Yayın.
• Atilla Altıntaş, “Hasta Hakları ve Etkili İletişim”. Tıbbi Sosyal Hizmet Dergisi, 3, s. 6.17.
• Atilla, Gaye, Oksay, Aygen ve Erdem, Ramazan. "Hekim-Hasta İletişimi Üzerine Nitel Bir Ön Ça-lışma". İstanbul Üniversitesi İletişim Fakültesi Dergisi, 43: 23-37
• Yasin Bulduklu. Hastalarla İletişim. Konya: Çizgi Kitabevi

References:

• B. Solmaz & Ö. Duğan. Sağlık Çalışanı ile Hasta ve Yakınları Arasında Yaşanan Şiddetin Ne-denle-rinden İletişim Üzerine Bir inceleme. AİBÜ Sosyal Bilimler Enstitüsü Dergisi, 2018, Cilt:18, Yıl:18, Sayı: 2, 18: 185-206
• Şahin Kavuncubaşı. Hastane ve Sağlık Kurumları Yönetimi, Ankara: Siyasal Kitabevi.

Relationship Between Course and Program Learning Outcomes

Course Learning Outcomes	1	2	3	5	4
Program Outcomes
1) They acquire fundamental, up-to-date, and practical knowledge related to their profession.
2) They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
3) Keeps up with current developments and applications in their profession and uses them effectively.
4) Effectively uses information technologies (software, programs, animation, etc.) related to their profession.
5) Possesses the ability to independently evaluate professional problems and issues using an analytical and critical approach and to propose solutions.
6) They can effectively communicate their thoughts in writing and verbally at the level of knowledge and skills, expressing themselves in a clear manner.
7) Follows developments in their field using a foreign language and communicates with colleagues.
8) They are aware of career management and lifelong learning issues.
9) Possesses social, scientific, cultural, and ethical values in the stages of collecting, applying, and disseminating data related to their field.
10) Knows pharmaceutical raw materials, drug forms, and professional terminology.
11) Possesses knowledge and skills related to the procurement, stock management, storage, and presentation of prescription and over-the-counter drugs, medical products, cosmetic products, medical supplies, and other health-related products.
12) Prepares medications under the supervision of a specialist and provides information on their use.
13) They take responsibility as a team member to solve complex and unforeseen problems encountered in applications related to their field.

Relationship Between Course and Learning Outcome

No Effect	1 Lowest	2 Low	3 Medium	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	They acquire fundamental, up-to-date, and practical knowledge related to their profession.
2)	They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
3)	Keeps up with current developments and applications in their profession and uses them effectively.
4)	Effectively uses information technologies (software, programs, animation, etc.) related to their profession.
5)	Possesses the ability to independently evaluate professional problems and issues using an analytical and critical approach and to propose solutions.
6)	They can effectively communicate their thoughts in writing and verbally at the level of knowledge and skills, expressing themselves in a clear manner.
7)	Follows developments in their field using a foreign language and communicates with colleagues.
8)	They are aware of career management and lifelong learning issues.
9)	Possesses social, scientific, cultural, and ethical values in the stages of collecting, applying, and disseminating data related to their field.
10)	Knows pharmaceutical raw materials, drug forms, and professional terminology.	5
11)	Possesses knowledge and skills related to the procurement, stock management, storage, and presentation of prescription and over-the-counter drugs, medical products, cosmetic products, medical supplies, and other health-related products.	4
12)	Prepares medications under the supervision of a specialist and provides information on their use.
13)	They take responsibility as a team member to solve complex and unforeseen problems encountered in applications related to their field.

Learning Activities and Teaching Methods

Lecture
Course
Reading
Homework
Question-and-Answer / Discussion

Assessment and Evaluation Methods and Criteria

Written Exam (open-ended questions, multiple-choice, true/false, matching, fill-in-the-blanks, ordering)
Homework
Bireysel Proje
Örnek olay sunma

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	1	% 10
Midterms	1	% 30
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Study Hours Out of Class	14	3	42
Midterms	1	1	1
Final	1	1	1
Total Workload			72