Pharmacy Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General Introduction Information of the Course

Course Code:

VSHS104

Ders İsmi:

Communication Skills

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
2	0	2	3

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. Erdem ÇELİK

Course Lecturer(s):

Course Assistants:

Course Objectives and Content

Course Objectives:	This course aims to provides the students of the Vocational School of Health Services with the skills of effective communication with patients-patient' parents and their colleagues when they start their profession life.
Course Content:	The basic concepts of communication, communication processes, features of communication, types of communication, interpersonal communication, public and organizational communication, communication in the healthcare sector, the communicating with patients-patient's parents, communicating with patients with special health, conflict and stress management.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) To have knowledge about the basic communication concepts.
2) To gain knowledge about communication process.
2 - Skills
Cognitive - Practical
1) To learn effective communication process.
2) Can be find a solutions on special health and manage the stress.
3 - Competences
Communication and Social Competence
1) To communicate with patients-patient’ parent.
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Course Weekly Plan

Week	Subject	Related Preparation
1)	What is Communication? Why do People Communicate? Conceptual Introduction to Communication	Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi
2)	Elements and Process of Communication Phenomenon (Source-Message-Channel-Receiver)	Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi. Erol Mutlu, “İletişim Sözlüğü”, Ütopya Yayınevi.
3)	Types of Communication: Verbal & Visual Communication	John Fiske, “İletişim Çalışmalarına Giriş”, Pharmakon Kitap
4)	Written Communication	Course textbook
5)	Body Language	Course textbook
6)	Group & Organizational Communication	Course textbook
7)	Health Communication Concepts and Terms	Course Textbook
8)	Midterm exam
9)	Basic Approaches in Health Communication	Course Textbook
10)	Communicating with Patients	Gülşen Terakye, “Hemşirelikte İletişim ve Hasta Hemşire İlişkileri”, Sağlık Bak. Yayın. Atilla Altıntaş, “Hasta Hakları ve Etkili İletişim”. Tıbbi Sosyal Hizmet Dergisi, 3, s. 6.17. Atilla, Gaye, Oksay, Aygen ve Erdem, Ramazan. "Hekim-Hasta İletişimi Üzerine Nitel Bir Ön Ça-lışma". İstanbul Üniversitesi İletişim Fakültesi Dergisi, 43: 23-37.Yasin Bulduklu. Hastalarla İletişim. Konya: Çizgi Kitabevi
10)	Communication with Patient Relatives	B. Solmaz & Ö. Duğan. Sağlık Çalışanı ile Hasta ve Yakınları Arasında Yaşanan Şiddetin Nedenle-rinden İletişim Üzerine Bir inceleme. AİBÜ Sosyal Bilimler Enstitüsü Dergisi, 2018, Vol:18, Year:18, No: 2, pp.185-206
11)	Communication and Special Situations	Course textbook
12)	Effective Communication Between Healthcare Professionals	Course textbook
13)	Stress Management and Conflict Resolution	Course textbook
14)	Ethics in Health Communication	Course Textbook
15)	An overwiev	Course textbook
16)	Final exam

Sources

Course Notes / Textbooks:

• John Fiske, “İletişim Çalışmalarına Giriş”, Pharmakon Kitap
• Ünsal Oskay, “İletişimin ABC’si”, İnkılap Kitabevi
• Erol Mutlu, “İletişim Sözlüğü”, Ütopya Yayınevi
• Gülşen Terakye, “Hemşirelikte İletişim ve Hasta Hemşire İlişkileri”, Sağlık Bak. Yayın.
• Atilla Altıntaş, “Hasta Hakları ve Etkili İletişim”. Tıbbi Sosyal Hizmet Dergisi, 3, s. 6.17.
• Atilla, Gaye, Oksay, Aygen ve Erdem, Ramazan. "Hekim-Hasta İletişimi Üzerine Nitel Bir Ön Ça-lışma". İstanbul Üniversitesi İletişim Fakültesi Dergisi, 43: 23-37
• Yasin Bulduklu. Hastalarla İletişim. Konya: Çizgi Kitabevi

References:

• B. Solmaz & Ö. Duğan. Sağlık Çalışanı ile Hasta ve Yakınları Arasında Yaşanan Şiddetin Ne-denle-rinden İletişim Üzerine Bir inceleme. AİBÜ Sosyal Bilimler Enstitüsü Dergisi, 2018, Cilt:18, Yıl:18, Sayı: 2, 18: 185-206
• Şahin Kavuncubaşı. Hastane ve Sağlık Kurumları Yönetimi, Ankara: Siyasal Kitabevi.

Relationship Between Course and Program Learning Outcomes

Course Learning Outcomes	1	2	3	5	4
Program Outcomes
1) Know professional terminology.
2) Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.
3) Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.
4) Able to complete prescription reading, preparation and presentation.
5) Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.
6) Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7) Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8) Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9) Knows computer usage, recipe entry systems and computer-assisted applications.
10) Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11) Learn how to work together, gain the tendency to take responsibilities and duties as a team member.
12) Gain awareness of lifelong learning and manage personal and social learning.
13) Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14) Knows the drugs, medical equipment and antidotes used in emergency situations.
15) Can prepare magistral preparation.
16) Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Relationship Between Course and Learning Outcome

No Effect	1 Lowest	2 Low	3 Medium	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Know professional terminology.
2)	Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.
3)	Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.
4)	Able to complete prescription reading, preparation and presentation.
5)	Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.
6)	Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7)	Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8)	Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9)	Knows computer usage, recipe entry systems and computer-assisted applications.
10)	Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11)	Learn how to work together, gain the tendency to take responsibilities and duties as a team member.
12)	Gain awareness of lifelong learning and manage personal and social learning.
13)	Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14)	Knows the drugs, medical equipment and antidotes used in emergency situations.
15)	Can prepare magistral preparation.
16)	Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Learning Activities and Teaching Methods

Anlatım
Course
Okuma
Homework
Soru cevap/ Tartışma

Assessment and Evaluation Methods and Criteria

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)
Homework
Bireysel Proje
Örnek olay sunma

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	1	% 20
Midterms	1	% 30
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Workload
Course Hours	14	28
Study Hours Out of Class	14	42
Midterms	1	1
Final	1	1
Total Workload		72