Pharmacy Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General Introduction Information of the Course

Course Code:

VSHS123

Ders İsmi:

Communication in Health Institutions

Ders Yarıyılı:

Fall

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
2	0	2	3

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Departmental Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Ar.Gör. Rukiye KÖKKIZ

Course Lecturer(s):

Course Assistants:

Course Objectives and Content

Course Objectives:	This course aims to explain the theoretical basis of health communication and provide students with a foresight appropriate to the interdisciplinary nature of the field and the ability to evaluate health communication activities with a critical approach.
Course Content:	Communication Elements, E-mail Writing Rules, Communication Types, Communication Forms, Interpersonal Communication Barriers, Ways to Overcome Communication Barriers, Effective Communication, Communication with Patients (Belonging to Various Patient Groups), Communication with Patient Relatives, Communication with Disabled Individuals, Communication in Special Situations, Social Communication

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Defines the elements of communication.
2) Defines the types of communication.
2 - Skills
Cognitive - Practical
1) Is willing to communicate effectively.
3 - Competences
Communication and Social Competence
1) Discusses the nature and functions of the elements in the communication process.
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility
1) Creates behavioral change through communication.

Course Weekly Plan

Week	Subject	Related Preparation
1)	Course overview and meeting with students	None
2)	Communication Elements	Instructor lecture notes and resources
3)	Email Writing Rules	Instructor lecture notes and resources
4)	Types of Communication	Instructor lecture notes and resources
5)	Communication Methods	Instructor lecture notes and resources
6)	Interpersonal Communication Barriers	Instructor lecture notes and resources
7)	Ways to Overcome Communication Barriers	Instructor lecture notes and resources
8)	Midterm Exam	Instructor lecture notes and resources
9)	Effective Communication	Instructor lecture notes and resources
10)	Communication with the Patient (Of Various Patient Groups)	Instructor lecture notes and resources
11)	Communication with Patient Relatives	Instructor lecture notes and resources
12)	Communication with Disabled Individuals	Instructor lecture notes and resources
13)	Social Communication	Instructor lecture notes and resources
14)	Group work	Instructor lecture notes and resources
15)	Group Work	Instructor lecture notes and resources
16)	Final exam	Instructor lecture notes and resources

Sources

Course Notes / Textbooks:	Öğretim üyesi ders notları
References:	Dr. Atikullah Ghiasse, Sağlıkta İletişim, (2021), Nobel Akademik Yayıncılık, 1. Basım

Relationship Between Course and Program Learning Outcomes

Course Learning Outcomes	1	2	3	4	5
Program Outcomes
1) Know professional terminology.
2) Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.
3) Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.
4) Able to complete prescription reading, preparation and presentation.
5) Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.
6) Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7) Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8) Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9) Knows computer usage, recipe entry systems and computer-assisted applications.
10) Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11) Learn how to work together, gain the tendency to take responsibilities and duties as a team member.
12) Gain awareness of lifelong learning and manage personal and social learning.
13) Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14) Knows the drugs, medical equipment and antidotes used in emergency situations.
15) Can prepare magistral preparation.
16) Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Relationship Between Course and Learning Outcome

No Effect	1 Lowest	2 Low	3 Medium	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Know professional terminology.
2)	Take a part in the supply, storage and presentation of prescription and non-prescription drugs, medical products, cosmetic preparations, medical supplies and other health-related products under the responsibility of the pharmacist.
3)	Know and can benefit from professional reference books such as codex, pharmacopoeia and formulary in order to provide complete health care.
4)	Able to complete prescription reading, preparation and presentation.
5)	Establish effective and healthy communication with colleagues, patients, physicians and other healthcare professionals by considering professional and ethical values in the field.
6)	Knows the toxic medicines which to be kept separate, and how these cabinets are arranged.
7)	Knows the order of drugs on the shelves in pharmacies (such as alphabetical order, pharmacological order) and, the layout of drugs and other products.
8)	Knows the relations of pharmacies with the Ministry of Health, Ministry of Finance and Social Security Institution and ensures the necessary procedures according to these rules.
9)	Knows computer usage, recipe entry systems and computer-assisted applications.
10)	Knows the precautions related to drugs that are approaching the end of their expiry date by checking the stock and expiration date of drugs and medical supplies.
11)	Learn how to work together, gain the tendency to take responsibilities and duties as a team member.
12)	Gain awareness of lifelong learning and manage personal and social learning.
13)	Knows the drugs that need to be written on special prescriptions (purple, orange, red and green prescriptions) and the procedures related to these prescriptions.
14)	Knows the drugs, medical equipment and antidotes used in emergency situations.
15)	Can prepare magistral preparation.
16)	Gain communication competence in English at least A2 level in line with the European Language Framework (Communication competence in English is at least B1 level in programs where medium of instruction is English).

Learning Activities and Teaching Methods

Anlatım
Beyin fırtınası /Altı şapka
Grup çalışması ve ödevi
Örnek olay çalışması

Assessment and Evaluation Methods and Criteria

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)
Grup Projesi

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Presentation	1	% 20
Midterms	1	% 30
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100

Workload and ECTS Credit Calculation

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Application	2	2	4
Study Hours Out of Class	16	3	48
Midterms	1	1	1
Final	1	1	1
Total Workload			82